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This service is free
What do we offer? 
In need of housing advice?
For the latest information and guidance on issues such as ending a tenancy, disrepair and general housing advice, access our online advice.
Please only call our emergency helpline if you are homeless or will be soon, or are at risk of harm in your home. The people who need us most can’t always get through.
For our online advice and access to our emergency helpline, search ‘Shelter housing advice’ or
Who should use this service? 
Expert advice is offered to anyone – no matter what their situation – 365 days a year. Many of our face-to-face advisers are also able to give advice on debt, benefits, and care/disability rights.
We can help with