You are here

New Camden mental health Crisis Sanctuary service

Currently open
Currently closed
Monday - Friday:
Saturday - Sunday:
This service is free
What do we offer? 
North Central London CCG is excited to announce that a new community mental health ‘Crisis Sanctuary’ service has opened in Camden. The service is being provided by Hestia, a voluntary sector organisation with over 50 years’ experience of supporting adults and children in times of crisis.
The service opened on the 1st of September 2021 and will be piloted for a year, with provision for extended funding if the model is found to be effective. 
The mental health Crisis Sanctuary provides a safe, welcoming and non-clinical environment to support people who are experiencing psychological distress. The primary aim is to provide an alternative community setting for people in a mental health crisis, who may otherwise attend A&E or access other urgent and emergency services.
The service is open on weekday from 5 – 11pm with referrals initially being taken from Camden and Islington NHS Foundations Trust (NHS North Camden Crisis Resolution Team (CRT), South Camden CRT, Camden Single Point Access (C-SPA), Mental Health Crisis Assessment Service) (MHCAS), Emergency Departments at University College Hospital and Royal Free and Resilience Network Commissioned Services, and wider referral pathways being gradually phased in. Information on these developments will communicated to stakeholders and posted on this page.
The service is run by experienced staff, peer workers and volunteers to de-escalate and support people to identify the triggers for crisis and personal strategies for preventing and resolving crisis. The service will be fully integrated with Camden’s existing health and social care services. 
The NHS Long Term Plan features community ‘Crisis Cafes/ Sanctuary’ services as a model of good practice. Evidence shows similar models elsewhere have had a positive impact on reducing pressure on acute emergency departments, police and ambulance services, as well as improved patient experience and outcomes. Our service will join existing community ‘Crisis Café/ Sanctuary’ services across North Central London, ensuring there is equity for all patients needing a crisis alternative.   
The service is located on a well-lit road which is a short walk away from University College Hospital, with separate spaces for one-to-one support, and a women’s safe space.
If you would like more information on the service and/ or are keen to be involved in its development, please contact the provider Hestia at