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Camden Crisis Café

This service is free
What do we offer? 
North Central London CCG is excited to announce that Hestia, a voluntary sector organisation with over 50 years’ experience of supporting adults and children in times of crisis, will be providing a new ‘Crisis Café’ service in Camden. 
Roll out of the service will start from July 2021 and will be piloted for a year, with provision for extended funding if the model is found to be effective. 
The Crisis Café will provide a safe, welcoming and non-clinical environment to support people who are experiencing psychological distress. The primary aim is to provide an alternative community setting for people in a mental health crisis, who may otherwise attend A&E or access other urgent and emergency services.
The service will be open on evenings and weekends, with easy access via a range of referral pathways. 
The service will be run by experienced staff, peer workers and volunteers to de-escalate and support people to identify the triggers for crisis and personal strategies for preventing and resolving crisis. The service will be fully integrated with Camden’s existing health and social care services. 
The NHS Long Term Plan features ‘Crisis Cafes’ as a model of good practice. Evidence shows similar models elsewhere have had a positive impact on reducing pressure on acute emergency departments, police and ambulance services, as well as improved patient experience and outcomes. Our service will join existing ‘Crisis Café’ services across North Central London, ensuring there is equity for all patients needing a crisis alternative.   
Hestia, with support from NCL CCG, will be contacting wider partners and community groups on plans to coproduce the design and feel of the service and ensure it is it inclusive and accessible across Camden’s diverse population.
More information on the location of the service is to follow shortly.  
If you would like more information on the service and/ or are keen to be involved in its development, please contact